Is customer satisfaction required achieve customer loyalty
Discussion:
Is high customer satisfaction required to achieve customer loyalty?
Should firms who seek to have the most loyal customers strive to attain the highest customer satisfaction? Why or why not?
Expected delivery within 24 Hours
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Percentage of defective units shipped, Customer complaints as a percentage of units shipped.
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You and two other students are so cash poor that you can only afford one textbook for your OB class.
At mid-year, the division manager increased scheduled annual production by 5,000 units. This decision has no effect on scheduled sales.
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