1. Identify the four dimensions of quality (do not define). Choose the one you believe is the most important, then provide an example to explain your reasoning.
2. Is a high quality product more or less expensive than a poor quality product? How does your company address quality?
3. Is Ms. O’Neill exempt or nonexempt under the Fair Labor Standards act? Which exemption would be most relevant in this case? Conduct a search and describe how the lawsuit turned out.