1. Is a decrease in ticket sales or profits a symptom or a cause of a problem?
2. Would setting a specific maximum price to spend on a cycle exercise machine be an objective or a criterion?
3. Are creativity and innovation really important to a soccer team?
4. We have all made decisions using information that was not timely, high quality, complete, or relevant-we are human, after all. Reflect on a decision your team made with poor information. What was the result?