IS 684: Business Process Innovation Assignment- New Jersey Institute of Technology
Question A: Gap Model
i) Diagram and explain in detail Harmon's "Gap Model" as the fundamental approach to process improvement.
ii) What role might a Business Process Diagram (BPG) developed in BPMN play in the Gap Model?
iii) In applying the Gap Model, identify and discuss five distinct best practice tactics for improving process efficiency and effectiveness.
Question B: An Approach to Process Improvement
In the course we covered two different approaches to process improvement: one proposed by Steven Alter, and a second proposed by Paul Harmon. Compare and contrast each including how one characterizes "AS-IS" and "TO-BE" states and criteria/rules-of-thumb for identifying process improvement opportunities. Which do you find more useful and why?
Format your assignment according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.