Problem: Your Furniture company's chief competitor has recently made the news due to experiencing a rising trend in customer complaints regarding the quality of its dining room tables over the last year. The chief operating officer (COO) wants to avoid her company experiencing the same issue because this would risk the company's ability to take over the #1 position in the market against this competitor. The COO directs the operations management team to review quality management methods and tools to determine their effectiveness in preventing quality management problems and propose a quality management strategy (method and tools) to prevent its operations from experiencing quality problems with its furniture products.
- Introduce the concept of quality management models and tools and their use in managing the quality of an operation.
- Examine the given three quality management models and tools below, including how each model and tool contributes to effectively preventing an operation from experiencing quality management problems:
- Quality management models: * Deming * Crosby * Total quality management (TQM) * Quality management tools: * Flow charts * Check sheets * Histograms * Pareto analysis * Scatter diagrams * Control charts * Cause-and-effect diagrams * Run charts
- Formulate a proposed quality management strategy (1 model and 1 or more tools) that can help prevent the company's operations from experiencing quality problems with its furniture products, including how the operations management functions (marketing and sales, finance, and operations) collaborate to implement the quality management strategy.
- Summarize key points from the research methods and sampling analysis discussed above. Please include references and in text citations