1. Firm's performance can be better measured by
a. Current sales
b. Customer equity
c. Market share
d. Both a and b
2. The failure to act as a reasonable person:
both A and C.
mitigates the breach of duty in a civil case.
violates the breach of duty in a tort case.
violates the breach of duty in a criminal case
3. Interview a project manager who works for an organization that implements multiple projects. Ask the manager what kind of closure procedures are used to complete a project and whether lessons learned are used.