Question 1: How has airline travel changed in the last decade?
Question 2: How have the attitudes of both the internal and external customers changed?
Question 3: What impact do these attitudes have on the business?
Question 4: How could airline management change the negative impression of the industry?
Question 5: What are some ways airline management could build successful partnerships with customers?
Question 6: What impact has the change in the airline industry had on lost customers?
Question 7: What are some tactics the airline industry have instituted to attract and retain customer loyalty?
Question 8: What do you think the impact of continued lack of customer service have on the airline industry?