Question 1: Which of the following would be an example of an innovation and learning performance measure?
Question 2: The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except
Question 3: Customer satisfaction rating increases as time-on-hold waiting decreases is an example of
Question 4: When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of?
Question 5: Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?