Information Technology/Capital Investment
"Information technology now accounts for about 35 to 50 percent of total business capital investment in the United States." If productivity is a measure of the firm's efficiency in converting inputs to outputs, why is there a debate at all ? Will the massive investment in information technology ever meet our expectations or is it that the main difficulty in measuring the return on such an investment falters because of the inability to effectively and accurately quantify the benefits and their related value?