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Incidents and problems the concepts of incidents and

Incidents and Problems: The concepts of incidents and problems can be confusing. Does an incident ever turn into a problem?

Password Resets: Is a password reset an Incident or a Service Request?

Problems and Incidents Again: Can a problem be logged for an open incident?

Application Development? Is new application development a service request? How should new application development and other IT

Professional services (e.g. technology evaluation) be treated and tracked?

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Operation Management: Incidents and problems the concepts of incidents and

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