Problem
1. How can you generate a positive image over the telephone? Why is this important?
2. In what ways can technology play a role in the delivery of effective customer service? How can a small business benefit from the technology we have today?
3. How can you build customer trust? Give an example. Why is it essential to build customer trust?
4. What are some of the key reasons that a customer remains loyal to a product, a service, or an organization? Give an example of your loyalty to a product, a service, or an organization.