In this module we are studying consumer behavior. An organization cannot persuade a customer to purchase a product or service without understanding the basics of "how people buy."
In a two-page paper, address these following points
- Describe why businesses study consumer behavior
- Using one past major purchase (ex. Appliance, home, education) you have been involved in and describe the process using the five stages that people go through in the buying process
- Explain how the degree of involvement impacts the purchase process decision; include what your degree of involvement was for the product in the previous step