In the "Workplace Conflict" report, in the section titled "Realizing Positive Outcomes from Conflict," there are a number of tips listed for effectively dealing with conflict in the workplace.
After reviewing this section, come up with a plan of action 1-2 pages for how you could use these tips, both in your personal life and in work-related situations. Be specific in your details and be sure to include both the action to be taken and the desired result. You should use at least three different tips in your plan. Also include how you personally could build trust among those with whom you work. Include suggestions from at least two outside resources in your plan of action.