Written Communication Skills
The importance of correct written communication skills in the business world.
Answer the following discussion questions no less than one paragraph with examples if needed.
- In relation to the IT field, what benefits and problems do you foresee in using e-mail and text messaging as the main source of communication? Compare the IT field with at least one other field.
- What do written communication skills (proper grammar or correct spelling) reveal about the writer of a document? Why do you think these skills are so important in the business world? What can be done to improve these written communication skills? Technology can play a critical role in that. Do you agree? How?
- When sending messages both internally (within your company) and externally (outside your company), how do you differentiate between sending an informal document or a more formal document (via e-mails, memos, or letters)? In what situations is an e-mail appropriate? In what situations are memos and letters appropriate? When would you make conference calls? For a business letter, what are some ways in which the 'tone' can be misunderstood? What can you do to avoid this possibility of miscommunication when writing a letter? Have you ever written a letter where your 'tone' was misunderstood? Share your experience. Can technology tools help in eliminating the possibility of miscommunication?