In organization development a practitioner must consider


Question 1: Which of the following is (are) one of the major sets forces in organization environment over the years?

  • customers
  • competitors
  • government
  • international unions
  • all of the above

Question 2:  The reason OD has emerged is because the external environment for most organizations is becoming more________.

  • simple and predictable
  • complex and dynamic
  • bureaucratic and rigid
  • subject to manipulation by the firm
  • none of the above

Question 3: In organization development, a practitioner must consider not only organizational goals and resources, but also______.

  • market share
  • cash flows
  • the external environment
  • the individual needs of personnel
  • answers c and d

Question 4: Some ideas in systems theory have had substantial impact on management thinking. Which of the following refers to a system' s tendency to break down?

  • feedback
  • entropy
  • dynamic equilibrium
  • process observation
  • future shock

Question 5: A hyper turbulent environment is characterized by_____.

  • rapidly changing product lines
  • continual technological innovation
  • stable market growth
  • all of the above
  • answer a and b

Question 6: Managers can no longer function within the traditional organization chart, but must learn to____.

  • manipulate government regulations for organizational gain
  • integrate a department with the whole organization
  • control workers to complete production goals
  • cope with demographics
  • none of the above

Question 7: Long-term attainment of change cannot be obtained without______.

  • conflict management
  • cultural change
  • differentiation
  • entropy
  • none of the above

Question 8: Following corporate mergers, cultures often clash because____.

  • of different management styles
  • groups may have different goals
  • of language differences
  • all of the above
  • answers b and c

Question 9: Three criteria to indicate an organization's effectiveness or health are_____.

  • motivational climate, morale, and a horizontal organization
  • adaptability, sense of identity, and capacity to test reality
  • efficiency, effectiveness, and egalitarian
  • degree of profitability, motivational climate, and adaptability
  • none of the above

Question 10: Advantages of external change agents include the following:

  • greater objectivity
  • positive role
  • more technical knowledge and skill
  • more experience in dealing with diverse problems
  • all of the above

Question 11: The practitioner style that gives primary emphasis to employee relationships and morale is the ____style.

  • stabilizer
  • analyzer
  • persuader
  • cheerleader
  • pathfinder

Question 12: Before starting an OD project, the practitioner should obtain answers to which of the following?

  • Are the key people involved?
  • Are the learning goals of OD appropriate?
  • is the cultural state of the client system ready for OD?
  • all of the above
  • none of the above

Question 13: The problem most likely to arise in implementing an OD program is______.

  • inadequate support by top management
  • overestimating the resistance to change
  • communicating information to all levels of the organization
  • inability to apply appropriate coercive pressure
  • human resistance to change

Question 14: Changing an organization involves modifying the_______.

  • Work flow
  • culture, organization system, and structure
  • technology and engineering processes
  • culture and management
  • people and machinery

Question 15: The major force (s) innate change process include________.

  • the degree of change to be made
  • the time frame required to implement the change
  • those advocating the change such as a manager or practitioner
  • an evaluation of the change and its impact on organization effectiveness
  • all of the above

Question 16: The strategy which places emphasis on the use of human resources is a _____.

  • behavioral strategy
  • technical strategy
  • structural strategy
  • answers a and c
  • none of the above

Question 17: The "iceberg" analogy of change proposes that_____.

  • intervention strategies should address both visible and hidden aspects of an organization
  • some members have ideas that are frozen or unchangeable
  • the observable elements of an organization can be changed
  • the hidden elements of an organization cannot be changed as they are too deeply rooted inn the organization's culture
  • answers c and d

Question 18: Often the most effective approach in selecting an appropriate strategy is_______.

  • choosing the one that will optimize profits
  • the educational level of employees
  • the integrative use of several strategies
  • disregarding second-order consequences
  • select one specific strategy and stay with it until the change has been accomplished.

Question 19: Intervention strategies can best be described as_________.

  • implementing techniques that have been shown to best bring about change
  • implementing methods that organization questionnaires have shown to be requested by members
  • formulating surveys and questionnaires to determine the extent of problems
  • planned and directed means to improve the functioning of the client system
  • successful when they have considered behavioral consequences

Question 20: In selecting an appropriate intervention, the practitioner and client should consider if______.

  • the cost outweigh the benefits
  • the techniques will be acceptable to the client system
  • there are any potentially negative consequences
  • all of the above
  • answers b and c

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