In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges. Teams have been shown to increase customer satisfaction (specific customer teams), product and service quality (direct responsibility), and employee job satisfaction (cross-training, unique opportunities, and leadership responsibilities). Please respond to all of the following prompts:
How does a manager know when to use teams and when not to use teams?
What should managers consider when selecting employees for teamwork?
In your opinion, what is team cohesiveness?
What role does cohesiveness play in team performance?
What other team characteristics are important to its effectiveness?