This activity will help you to evaluate the role of information technology in driving enhanced quality. Using a flowchart process, designate critical quality control points that may require inspection or measurement. Compare and contrast the interrelationships among technology, innovation, and quality. List these interrelationships within the flowchart: do this by providing examples of improved service quality through technology and summarize the effect of customer satisfaction on perceived quality.
Support your paper with at least five (5) scholarly or peer-reviewed sources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.