1. In addition to the usual methods used to develop all employees, some special techniques such as oaching, planned progression, job rotation and executive development programs are used to develop ________ personnel.
a. blue collar
b. high tech
c. managerial
d. more loyal
e. remotely located
2. Examining customer credit records is an example of market research through:
a. credit management
b. primary data
c. skimming
d. secondary data