In a company’s supply chain, what are 3 ways you might find out what customers expect. Identify key risks in the methods.
In a past claim it was said that Nordstrom once refunded the price of 4 tires - even though they don't sell tires. It was also said that any Ritz-Carlton employee may spend up to $75 on the spot to aid a customer. Give 3 reasons why those companies might do such things