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Improving communication-organizational behavior


Problem:

McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior (4th ed.). Boston, MA: McGraw-Hill/Irwin.

Improving communication and understanding should occur:

  • only after differentiation between the two sides has been reduced.
  • before differentiation between the two sides has been reduced.
  • only when the conflicting parties use the compromising conflict resolution style.
  • when task interdependence is low.
  • only when both parties have a win-lose orientation.

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