Task: Strategic Quality Management and Customer Satisfaction
Q1. What is a process?
Q2. Identify some processes in your organization and briefly map each in terms of process inputs, outputs, and goals.
Q3. What is the effect of process improvement in relation to a firm's strategic plan?
Q4. How might the organization utilize data in order to make quality improvement decisions?
Q5. Provide an example of a time an organization gathered specific data and applied quality management tools to analyze and make quality recommendations.
Q6. What were some of the most important ideas about Quality Management?
Q7. How might this be applied in business life?