Discussion:
For this case study, choose a process improvement example of your own (please briefly describe). This case study will ask you to use the DMAIC process for your process improvement project. The basis of this case study will follow Table (as described by Free Quality), the Six Sigma process, DMAIC:
Define the project goals and customer (internal and external) deliverables.
Measure the process to determine current performance.
Analyze and determine the root causes of the defects.
Improve the process by eliminating defects.
Control future process performance.
Provide at least one paragraph for each DMAIC step as noted above. Be creative and apply research, course concepts, tools, and techniques to help improve your process.