Question: A division of a hospitality organization has been working with a consulting firm to implement an employee engagement initiative. To assess engagement, the consulting firm administers a 100-question survey with a five-point Likert scale to employees of the division. The CEO is impressed with the results and decides to extend the initiative across the organization. As a result, the HR director is tasked with rolling out an organization-wide employee engagement initiative. During the rollout, the HR organization has low scores on the engagement survey. To address this, the HR director assigns an early-career training and development manager to work with HR managers to improve engagement. There are five HR supervisors for 70 employees, with HR offices ranging in size from four to 40 employees. To assess the results, the training and development manager reviews all 100 questions in the survey. What should be done to best understand the results?