Imagine that you work for the colonnade hotel and resort, Finance Basics

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Imagine that you work for the colonnade hotel and resort

Write an email to a customer who posted negative feedback.

Imagine that you work for the Colonnade Hotel and Resort, and a customer posted a video of his negative experience checking into the hotel (Figure 20).

The customer also posted a negative review of the hotel on a travel website (Figure 21).

Prepare an email to the customer, addressing his concerns. How can you win over this very angry customer?

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Finance Basics: Imagine that you work for the colonnade hotel and resort

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