Illustrate quality and performance improvement in healthcare


Problem:

I have been asked to develop a presentation for a facility-wide performance improvement plan, thinking I am a manager in Health Information Management, specifically as a program director. They gave me a few examples of performance improvement initiatives: patient satisfaction, physician satisfaction, employee satisfaction, improvement to workflow processes, improvement to leadership orientation, development and improvement of employee competence, etc.,

I need you to help me with a table of contents for a facility-wide performance improvement plan.

I am using the book Quality and Performance Improvement in Healthcare, Seventh Edition, Patricia Shaw; Darcy Carter, and I am getting information from chapters 18 and 19. Can you help me with additional sources and please provide your sources for me to read it

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