EVALUATING IMC EFFECTIVENESS
Most clients want a quick and easy answer to the question of whether an IMC program works. Advertising professionals, however, tend to believe that a sales-only approach to evaluation is not appropriate.
(a) Why do they feel that way?
(b) If you were helping an agency prepare for a presentation on its campaign results, what would you suggest the agency say to explain away the idea that you can evaluate a campaign with a single sales measure?