Read the Chase Case at the end of Chapter 18 and answer the questions at the end of the case.
1. If you were a small-business owner, would you take advantage of any Chase’s or another bank’s small-business banking services? Why or why not?
2. Can you think of any additional financial or banking services that anks could offer to small- business owners?
3. Chase prides itself on its ability to know many of its business customers personally and to keep up-to-date on the industries in which they operate. Why would this familiarity be an advantage for the bank?