1. You are the section chief for the customer service training arm of a large insurance company. How do you foster a culture of service within your section?
2. If you insist upon using the interview to assess personality traits, what should you assess, and what precautions should you observe?
3. How would you motivate an employee who simply did the minimum of work? This employee has limited education, works for a fairly low salary, does not seem very interested in the job. He is active in Little League and has three young boys. He is very religious.