If the aspects that customers have come to expect in a, Operation Management

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If the aspects that customers have come to expect in a

If the aspects that customers have come to expect in a technology are difficult for competitors to imitate, a technology leader;

a. has the opportunity to earn licensing royalties

b. can yield sustained monopoly rents

c. has lower bargaining power

d. is more susceptible to incumbent inertia (WRONG ANSWER)

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Operation Management: If the aspects that customers have come to expect in a

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