Begin to develop a formal definition of a work system in your organization utilizing principles from chapters 3 & 4 of the text. Identify the following elements: the customers, product, work practices, participants, and technological infrastructure. Share your thoughts with each other on these components--do you see any convergence/divergence in these systems within or between your industries?
The Work System Method: Connecting People, processes, and IT for Business Results, Steven Alter
Not to exceed one page