Identify various types of teams and groups, including self-managed work teams and project groups.
Describe the characteristics of effective groups and teams.
Describe the stages of group development.
Summarize managerial actions for building teamwork.
Pinpoint the actions and attitudes of an effective teamplayer.
Point to the potential contributions and problems of teams and groups.
Describe the positive and negative aspects of conflict and how team leaders and managers can resolve conflict.