Homework: Policy and Procedure Analysis
For this homework, you will continue using the Gail Industries Case Study.
As the IT manager, it is your responsibility to ensure IT policies and procedures are reviewed, implemented, and followed.
Read the "Proposed Call Center Operations Department" section at the end of the Gail Industries Case Study.
Write 3 to 4 pages analysis for the proposed call center operations department within Gail Industries.
A. Assess the risks for the call center and analyze the risks and their impact on the organization.
B. Devise controls to mitigate the identified risks.
C. Indicate the industry standards the company must follow for processing credit card payments.
D. Identify the types of IT audits that would be performed to minimize risk to the organization and its stakeholders.
E. Discuss the relationship between IT governance and IT audits for the success of Gail Industries.
Format your homework according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.