1. Identify the key product streams of Samsung and the value they add to their customers.
2. Analyse the design and nature of Samsung's operations:
a) what are the key processes that are evident?
b) are the key processes you've identified performed in-house or outsourced?
c) how are competitive priorities handled?
3. Which process strategies (as proposed by Hayes & Wheelright's Product-Process mix discussed in the Johansson & Olhager would be most suitable and why?