Assignment: Problem Solving, Creativity and Solution Setting
Length: 1000 words.
Select the "Dell case", identify the key problem, disruption or opportunity, and then use an appropriate analytical tool to present your problem.
Criteria:
o Identification of problem, disruption and /or opportunity in the context of businesschange
o Selection of appropriate analytical tool, method or approach for the identified problem,disruption or opportunity
o Correct application of the analytical, creative tool, method or approach
Two tools options:
o Service Blueprints
o Customer journey mapping (CJM)
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.
Attachment:- Case-of-Social-Robots.rar