1. Identify the environmental factors that provide the greatest challenges to Lott Industries. How would you characterize the environment in terms of uncertainty? Why?
2. What are the top three problems facing Lott at the end of the case? Justify your answer.
3. Consider and make recommendations for Browne:
o Would you recommend that Browne change strategic direction and focus on securing long-term, higher margin contracts that require the flexibility to hire employees who do not have developmental disabilities, or continue to work on improving results from its current strategy? Why?
o What recommendations would you make to Browne to change Lott's organization to better support its strategy in the future?
o In retrospect, what might Browne have done differently to better implement strategic and organizational change?