1. Identify the Critical Success Factors (CSFs) for successful deployment of BPM applications in organizations. Give reasons on why these factors are important, how they influence the success of deployment and, if applicable, give examples by referring to one or more case studies.
2. How a process-driven organization is different from others? Explain how the BPM may benefit the business performance of process-driven enterprises.
3. Which of these is a Theory Y assumption about people at work?
People can learn to accept and seek responsibility.
Most people dislike work.
Most people actually prefer to be directed.
People require close direction when they are working.
People are interested only in security.