identify suitable performance measures for an
Identify suitable performance measures for an insurance company to detect false claims and measure the speed of how they are processing claims?
Identify suitable non-financial performance measures for a bus company?
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q managing value based management strategic selection of projects that create high shareholder wealth resource allocation and funding should have a
implant placementthe ideal siting and orientation of the implant is dictated by the restorative requirements but this may have to be modified by the
q explain activity based managementactivity based management abm is about satisfying customers whilst making fewer demands on internal resources
q multidimensional performance measurementmultidimensional performance indicators recognise that the constant drive to increase profitability can
identify suitable performance measures for an insurance company to detect false claims and measure the speed of how they are processing
a new technique to strategic management was developed in early 1990s by drs robert kaplan harvard business school and david norton kaplan and norton
four perspectives of the balanced scorecard customer perspective eg what should we do right for our customers and what do they value internal
benefits of using balanced scorecard bsc- bsc encourages a long-term view of improving performance through time- bsc considers both non-financial as
q limitations of using balanced scorecard- historical performance analysis is no guide to the future- manipulation or massaging of performance
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