Question: 1. Identify similarities and differences among the 10 conceptual design principles discussed in. How would you summarize the underlying ideas or themes? Do the principles make sense? Why or why not?
2. Describe a potential application of case management in the following organizations:
a. Dell Computers
b. A telecommunications company
c. A community hospital
3. Discuss the advantages and disadvantages of using quantitative process modeling and simulation for testing new designs. How would you relate process modeling and simulation to pilot tests on the real system?