Assignment:
Tip: follow four quadrants of the balanced scorecard, developing your strategic objectives:
• Shareholder Value or Financial Perspective, which includes strategic objectives in areas such as:
o Market share
o Revenues and costs
o Profitability
o Competitive position
• Customer Value Perspective, which includes strategic objectives in areas such as:
o Customer retention or turnover
o Customer satisfaction
o Customer value
• Process or Internal Operations Perspective, which includes strategic objectives in areas such as:
o Measure of process performance
o Productivity or productivity improvement
o Operations metrics
o Impact of change on the organization
• Learning and Growth (Employee) Perspective, which includes strategic objectives in areas such as:
o Employee satisfaction
o Employee turnover or retention
o Level of organizational capability
o Nature of organizational culture or climate
o Technological innovation
take account of potential alternatives to the issues and/or opportunities identified in the SWOT Analysis paper and table
• Identify potential risks and mitigation plans
• Analyze a stakeholder and include mitigation and contingency strategies.
• Incorporate ethical implications
establish a metric and target for each strategic objective using a balanced scorecard format.
• Example: a strategic objective in the shareholder or financial perspective is to increase market share. A metric to actually measure this strategic objective of market share increase is, "The percentage of increase in market share." The target is the specific number to be achieved in a particular time period. The target for the metric of "Increase market share" could be "Increase market share by 2% for each of the next 3 years" of an increase of 2% per year for 3 years.)
List a brief communication plan discussing how you will communicate the company's strategic objectives that includes the following:
• Define the purpose.
• Define the audience.
• Identify the channel(s) of communication and why you selected that channel.
APA guidelines