Problem 1: The IOM 's 2001 report: Crossing the Quality Chasm defines six dimensions of healthcare quality. Name and explain each distinct dimension.
Problem 2: Explain and apply how a hospital research team would identify patient satisfaction concerns during the "Problem Exploration Phase" of Rapid Cycle Research. Use one of the techniques for this phase and describe the actions for the team.
Problem 3: What happens to healthcare quality when health professionals take the systems perspective? Name two possible outcomes.