Assignment task:
Draft a Proposal to General Manager
Q1) introduction- This proposal aims to identify operational changes and management systems setup in housekeeping department that can effectively address the concerns raised in online negative reviews regarding
- cleanliness (overall Cleanness of their rooms, particularly citing crumbs on the floor, dirty sheet and an inadequate level of sanitation in the bathrooms. )
- property and facilities condition (damaged furniture or fixtures like coffee machine, TV, bed and mattresses)
Q2) What operational changes should be made in the Housekeeping department to ensure issues have been effectively addressed?
Q3) Apply a real life example (the operational procedures have been access and successful implement in xxx Hotel)
Q4) What internal and external management systems (i.e. processes) are needed to plan and control your proposed operational changes as above?
Q5) What steps should be taken to ensure the negative issues will be minimized or removed?