1. Is there anything that managers or an individual can do to help improve relations among diverse workers? If so, what? (Explain fully and support your response)
2. Identify four qualities that managers of the 21st century must have . Why are these qualities important in a competitive business environment/
3. Select a channel of distribution and list 3 strong benefits, and 3 strong challenges (or detriments). Are you inclined to use that channel?