Discussion Post
Identify four examples from your own experience in which you felt service quality was truly top-notch, and some in which it was not. Write a 2 to 3 pages paper describing what you think might be some of the fundamental differences in infrastructure and management practices of these organizations.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.