Problem
Servant-leadership:
A. Read Case 10.2 (Northouse, 2022, pp. 274-275)
B. Summarize the challenge(s) discussed in this case
a. Do not simply restate what the case offers. Instead, put yourself in the case and ask yourself what the challenge is.
b. Consider both the specific difficulty of the child and the broader difficulties that Herb and Colleen seemed to be challenging
C. Using servant-leadership, identify the strengths and weaknesses of this approach to air travel.
a. Be sure to CLEARLY connect your thoughts in this section to servant-leadership using direct quotes from Northouse (2022) and any additional scholarly resources.
b. Be sure that what you identify as a strength or weakness is supported by what is included in the case text. Though feel free to also draw on your own experience with airlines. Include this in your written response.
D. Imagine you are a leadership consultant that has been brought in to work with an organization that is struggling with employee turnover. What recommendations would you offer based on your understanding of servant-leadership and Southwest Airlines? Justify your recommendation using aspects of the theory and support with quotes and citations from Northouse (2022) and any additional scholarly resources.
E. Finally, reflect on what you found useful and frustrating about using servant-leadership to make these recommendations. Again, be sure to use appropriate citations for any concept that you mention