Part A. Answer each of the following questions as directed. Each answer is worth 20 points.
1. Identify and explain the body language signal that's associated with each of the following actions.
a. When Evelyn walks into a room, she radiates confidence.
b. When you speak to Cass, he always looks like he's trying to understand you.
c. Donetta usually shows an unwillingness to agree.
d. When you speak to Turner, he always looks like he thinking about something else.
e. Joan has sincere interest in what you're saying.
f. Gary looks nervous when someone speaks to him.
g. Angela gives an impression of anger when she talks to you.
h. When Sarah speaks, you get the feeling that she's trying to intimidate you.
2. The following phrases illustrate barriers to effective communication. For each example, identify and define the barrier. The describe how to word each statement more effectively.
a. Can't you do anything right?
b. You're saying that to irritate me.
c. You can do much better than that.
d. It will work out okay in the end.
3. Identify three factors to consider when judging a person's voice as pleasant or unpleasant. Write a profile of a person who is easy to listen to and describe the exercise you can perform to become that person. Answer this question in 10-20 sentences.
Part B: Answer each of the following questions in two to four sentences.
1. Connor is attending a professional development seminar on time management. The trainer tells the participants to take off their watches. Connor twists his face and thinks to himself, I need my watch to track time. Explain who the sender is and who the receiver is in this situation. Also, describe what the message is and what the feedback is.
2. Amy wears a pair of khaki pants, a white shirt, and sandals to an interview. Identify what her appearance suggests to the interviewer. In what ways can Amy improve her appearance?
3. While preparing the case file for an upcoming trail, Paul feels a headache coming on, dizziness and shortness of breath. Explain what may be causing this reaction and how Paul can deal with it.
4. When listening to a speaker, Roy only hears the person's words. Ann on the other hand, pays attention to a speaker's attitude and determines the key words of the message. Identify the differences in Roy's and Ann's listening skills.
5. Kim crosses her legs and props herself up against the wall when someone is speaking to her. Describe the signals this sends to a speaker as well as how a speaker might react to Kim's signals.
6. Reg frequently slurs individual words when he speaks. He also says ax when he means to use the word ask. Explain and differentiate between two clear speech factors that Reg should try to improve.
7. Explain why it's a good idea to paraphrase what a speaker has said. How does paraphrasing differ from simply repeating what a speaker says?
8. Define etiquette and provide two or three etiquette rules to follow in interpersonal interaction.
9. Identify the most powerful form of nonverbal communication and explain why it's considered so powerful.
10. When listening, Lewis makes mental pictures of what a speaker is saying. Identify what this technique is called and why Lewis employs it.