1) Describe five management competencies that are becoming crucial in today’s fast-paced and rapidly changing world.
2) Explain the difference between efficiency and effectiveness and their importance for organizational performance.
3) Describe technical, human, and conceptual skills and their relevance for managers.
4) Summarize the personal challenges involved in becoming a new manager.
5) Define 10 roles that managers perform in organizations.
6) Explain the unique characteristics of the manager’s role in small businesses and nonprofit organizations.
7) Identify and explain major developments in the history of management thought.
8) Describe the major components of the classical, humanistic-management perspectives, as well as management science and its current uses.
9) Explain the major concepts of systems thinking, the contingency view, and total quality management.
10) Name contemporary management tools and some reasons that management trends change over time.
11) Describe the management changes brought about by a technology-driven workplace, including the role of social media programs, customer relationship management (CRM), and supply chain management.