1. Why is feedback so important to communication? What are some guidelines for the effective use of feedback? How can 360-degree feedback help?
2. What are the major purposes and methods of interactive communication?
3. What are the three steps in Simon's decision-making process? Relate these steps to an actual decision.
4. Identify and describe the four major management decision-making styles. What are some strengths and weaknesses of these styles?
5. What is the difference between divergent and convergent thinking, and what is their relationship to the process of creativity?