Assignment
In this assignment, you will respond to two case scenarios. The first case involves a customer relations confrontation made by a customer to you (the customer relations employee). The second case involves an organizational conflict (group to group) regarding outsourcing.
Case studies are attached
Case Scenario I:
Read what transpires and then identify a strategy to handle the issue:
• Identify and describe the crux of the issue. What elements of an interpersonal conflict are present?
• Using the attached self-assessment, describe what you would do or attempt to do in this situation. (Your values, personality, conflict style, and emotional intelligence will play a role in this scenario.)
Case Scenario II:
For this case scenario, carefully read the scenario and address the following in the discussion post:
• Identify and describe the crux of the issue. Identify the elements of group-to-group conflict that are present.
• Using the attached self-assessment, describe what you would do or attempt to do as a strategy toward resolution of this conflict. Address your assumptions, the contingencies, and how your self-assessment information will influence the strategy.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Case-Scenario-I-and-II.rar