Problem
You are an external consultant hired by a large organization to investigate possible causes of employee perceptions of procedural and interactional injustice regarding various management decisions (promotions, vacation rostering, assigned tasks, office location, and so forth). Many employees have complained that management is unfair in how it makes these decisions. Even those who say they get a fair deal in these decisions agree that the process is suspicious and therefore subject to doubt by those who receive less than they expected. In a few instances, employees have also complained about the information (or lack of information) they receive about how the decision was justified, as well as how they have been treated when trying to discuss the decision with management. As an external consultant, identify specific activities and issues you would investigate to pinpoint the ways in which management can improve employee perceptions of procedural and interactional justice.