Problem 1: Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role
Problem 2: Confirm individualised plan details with the person and with family and carers when appropriate
Problem 3: Ensure the person is aware of their rights and complaints procedures
Problem 4: Work with the person to identify actions and activities that support the individualised plan and promote the person's independence and rights to make informed decision-making
Problem 5: Prepare for support activities according to the person's individualised plan, preferences and organisation policies, protocols and procedures